Refund policy

Return & Refund Policy (Digital Products)

Last updated: January 2026

Thank you for shopping with Feeding Better.

This policy applies to all digital products purchased through our store, including eBooks, guides, and downloadable content.

1. Nature of Digital Products

All products sold are intangible digital goods delivered electronically.
As such, they cannot be returned once accessed or downloaded.

2. Right to Cancel (EU/UK Customers)

If you are located in the United Kingdom or European Union, you normally have a legal right to cancel your purchase within 14 days.

However, by purchasing and downloading/accessing our digital products, you:

  • Expressly consent to immediate delivery of digital content

  • Acknowledge that you lose your right to cancel once the download or access begins

This is in accordance with applicable consumer protection laws.

3. Refund Eligibility

We will provide a refund where required by law, or in the following situations:

  • Duplicate or accidental multiple charges

  • Failure to receive the product due to a technical issue

  • File is defective, corrupted, or unusable and cannot be fixed

4. Your Legal Rights

Nothing in this policy limits your statutory rights.

If you are a consumer in a jurisdiction with mandatory consumer protections (such as the UK, EU, or Australia), you may be entitled to a refund, repair, or replacement if the product:

  • Is not as described

  • Is not of satisfactory quality

  • Is not fit for purpose

5. Non-Refundable Situations (Where Permitted by Law)

We generally do not offer refunds for:

  • Change of mind

  • Accidental purchase

  • Dissatisfaction after full access to the content

  • Failure to review product details before purchase

6. Technical Support

If you experience issues accessing your purchase, contact us at:
feedingbetterstore@gmail.com

We will make reasonable efforts to resolve any problems promptly.

7. Refund Requests

To request a refund, contact us within 7 days of purchase with:

  • Your order number

  • Description of the issue

We aim to respond within 2–3 business days.

8. Chargebacks & Abuse

We reserve the right to refuse refunds in cases of abuse, fraud, or repeated refund requests inconsistent with fair use.